When your Keurig B70 coffee maker stops working, it can be frustrating, especially when you’re in need of your morning cup of coffee. But don’t worry, in this detailed troubleshooting guide, we’ll walk you through the potential problems and their solutions so that you can get your Keurig B70 brewing again in no time.
1. Keurig B70 Platinum Brewer Does Not Have Power
One of the most common issues you may encounter with the Keurig B70 is a lack of power. If your coffee maker isn’t turning on, there are several factors to check.
What You Should Do:
- Check the Outlet: Plug the brewer into a separate, independent outlet. Ensure that it’s securely plugged in. Sometimes, a loose connection is the culprit.
- Test a Different Outlet: If the brewer is still not receiving power, try plugging it into a different outlet to rule out a faulty outlet.
- Check the Circuit Breaker: A tripped circuit breaker may also cause the brewer to lose power. Reset your home’s circuit breaker and check if the brewer turns on.
- Power Switch: Make sure that the power switch is turned on. The LCD screen should light up if the brewer is powered on.
2. Brewer Will Not Brew
If your Keurig B70 is not brewing despite turning it on, it can be frustrating. Several reasons could be causing this problem.
What You Should Do:
- Check the K-Cup® Placement: After placing the K-Cup® into the K-Cup® holder, ensure that the handle is pressed down securely. The LCD control center should display “READY TO BREW,” with the left, right, and brew buttons flashing. Press one of the buttons to begin brewing.
- Add Water: If the LCD display reads “ADD WATER,” this means the water reservoir is either empty or improperly seated. Add enough water to the reservoir or ensure that it is seated correctly.
- Persistent Water Issues: If the display still reads “ADD WATER” even after refilling, your machine may have a more complex issue that needs professional help. In this case, contact customer service.
- Check for a Clogged Needle: The Exit Needle may be clogged, preventing brewing. Refer to the cleaning instructions in your Keurig manual to clean the needle properly.
- Prime the Machine: If you see the “PRIME” message and the blue light in the water reservoir is flashing, you may need to prime the brewer by removing and cleaning the water reservoir, ensuring it is filled to the correct level. After cleaning, reseat it properly.
3. LCD Control Center Indicates “PRIME” and the Blue Light is Flashing
If the brewer displays the “PRIME” message with the blue light flashing in the water reservoir, it means the machine is trying to detect water flow but is unable to do so.
What You Should Do:
- Clean the Water Reservoir: Remove the water reservoir from the brewer and clean it thoroughly. Ensure that there are no obstructions, and refill it with fresh water.
- Reseat the Reservoir: Once cleaned, replace the water reservoir, ensuring it is properly seated and connected to the machine.
- Repeat the Process: If the issue persists after performing the steps twice, your brewer may require further attention. At this point, contact Keurig customer service for troubleshooting.
4. Keurig B70 Platinum Brewing System Only a Partial Cup
If your Keurig B70 is brewing only a partial cup of coffee, there may be an issue with the flow of water or a clog in the system.
What You Should Do:
- Clogged Exit Needle: The exit needle could be clogged, which can restrict water flow and result in brewing a partial cup. Clean the K-Cup® holder assembly and rinse it under the faucet to remove any obstructions.
- Check the Water Reservoir: Ensure that the water reservoir is properly seated and has not been removed during brewing. If this is the case, replace it and run a water brew without a K-Cup® to test the brewer.
- Descale the Brewer: A common cause for partial cups is mineral buildup from hard water. Descaling the Keurig B70 can often resolve this issue. Follow the descaling instructions in your manual to properly clean the machine.
- Repeated Descaling Issues: If descaling the brewer does not fix the issue after two attempts, it may indicate a deeper problem. In this case, contacting Keurig customer service is recommended.
5. The Time Is Not Displayed on the LCD Control Center
Another common issue is when the time fails to display on the LCD screen.
What You Should Do:
- Power Interruptions: If there was a power interruption, the time setting may be lost. You’ll need to reset the clock to the correct time. This can be done by following the procedure outlined on page 10 of your Keurig manual.
6. Brewer Shuts Off or Turns On Automatically
If your Keurig B70 turns off or on by itself, it’s likely due to the automatic features that have been programmed incorrectly.
What You Should Do:
- Check Auto Off Timer Settings: Ensure that the Auto Off timer feature hasn’t been accidentally activated. Press the MENU button to access the programming options. If “OFF” is not displayed next to the Auto Off timer and On/Off timer, follow the instructions on page 10 of your manual to reset the timer.
7. Blue Light in the Water Reservoir Is Flashing
A flashing blue light in the water reservoir is another common issue that usually indicates the water level is too low to brew a full cup.
What You Should Do:
- Add More Water: Refill the water reservoir to the correct level to ensure that the brewer can brew a full cup.
- PRIME Message: If the LCD control center is showing the “PRIME” message while the blue light flashes, refer to the section above on how to fix this issue by cleaning and reseating the water reservoir.
8. Other Potential Issues
If your Keurig B70 continues to malfunction despite following all of the above troubleshooting steps, here are a few more potential issues to consider:
- Faulty Power Cord: Over time, the power cord may become damaged, causing the brewer to not turn on. Check the cord for any visible damage, and if necessary, replace it.
- Internal Mechanism Failure: If none of the troubleshooting steps resolve the issue, there could be an internal malfunction. In this case, you should contact Keurig customer service for repairs or possible replacement.
By following this comprehensive troubleshooting guide, you should be able to identify and fix the most common problems with your Keurig B70 coffee maker. Regular maintenance, such as cleaning the K-Cup® holder and descaling the machine, can help extend the life of your brewer and ensure a consistently great coffee experience.
If you’ve tried all the solutions outlined here and the issues persist, don’t hesitate to contact Keurig customer service for further support.
Contact Keurig Customer Service
For issues that cannot be resolved through troubleshooting, contact Keurig’s customer service at 1-866-901-BREW (2739) for additional assistance.
Here’s a concise table summarising common problems with the Keurig B70 coffee maker and their fixes:
| Problem | Fix |
|---|---|
| Brewer does not have power | – Ensure it is securely plugged in. – Try a different outlet or reset circuit breaker. |
| Brewer will not brew | – Ensure K-Cup® is properly inserted and handle is securely pressed. – Add water if “ADD WATER” is displayed. |
| LCD shows “PRIME” and blue light flashing | – Clean and reseat the water reservoir. – Ensure reservoir is filled properly. |
| Brewing a partial cup | – Clean the K-Cup® holder and exit needle. – Descale the brewer. – Ensure the water reservoir is seated correctly. |
| Time not displayed on LCD | – Reset the clock after a power interruption using the instructions in the manual. |
| Brewer shuts off or turns on automatically | – Check and reset the Auto Off and On/Off timer settings in the menu. |
| Blue light in water reservoir flashing | – Add water to the reservoir. – If “PRIME” is also displayed, clean and reseat the reservoir. |
| Keurig makes strange noise | – Clean the needles and water reservoir. – Prime the brewer to remove air bubbles. |
| Brewer leaks | – Check for cracks in the water reservoir or K-Cup® holder. – Ensure proper seating of the water reservoir. |
Frequently Asked Questions (FAQs) for Keurig B70 Coffee Maker Troubleshooting
Why won’t my Keurig B70 coffee maker turn on?
If your Keurig B70 isn’t turning on, it could be due to several reasons:
- Power Issues: Make sure the brewer is plugged into a working outlet and the power switch is turned on. Try a different outlet if necessary.
- Circuit Breaker: Check your home’s circuit breaker and reset it if needed.
- Loose Connection: Ensure the power cord is securely connected to both the brewer and the outlet.
How do I fix the “ADD WATER” message on my Keurig B70?
The “ADD WATER” message means the water reservoir is either empty or improperly seated. Here’s what you can do:
- Refill the Reservoir: Ensure the water reservoir is filled to the appropriate level.
- Check the Seating: Remove and reseat the water reservoir to ensure it’s properly placed on the base.
- If the issue persists, try cleaning the exit needle and check for any blockages.
What should I do if my Keurig B70 is brewing only a partial cup?
A partial cup can be caused by several factors:
- Clogged Needle: The exit needle may be clogged. Clean it according to your Keurig manual.
- Water Reservoir Issues: Make sure the water reservoir is seated properly and hasn’t been removed during brewing.
- Descale Your Brewer: If mineral buildup is causing the issue, follow the descaling instructions to remove deposits.
My Keurig B70 is showing the “PRIME” message and the blue light is flashing. What should I do?
This typically indicates an issue with the water flow. Here’s how to fix it:
- Clean the Water Reservoir: Remove and thoroughly clean the water reservoir to remove any obstructions.
- Reseat the Reservoir: After cleaning, ensure the reservoir is fully filled with water and properly reseated.
- Repeat the Process: If the issue persists, you may need to contact customer service for assistance.
How can I reset the clock on my Keurig B70?
If the clock is not displaying on the LCD, you’ll need to reset it:
- Power Interruption: If power was interrupted, the clock might need to be reset. Follow the instructions on page 10 of your manual to set the correct time on the LCD.
Why does my Keurig B70 turn off automatically or turn on by itself?
Your Keurig B70 might be turning off or on automatically because of the Auto Off or On/Off timer settings. Here’s how to fix it:
- Check Auto Off Timer Settings: Press the MENU button and check if the Auto Off timer or On/Off timer has been accidentally set.
- Reset the Timer: If the timer is not set to “OFF,” follow the instructions on page 10 to reset it.
What can I do if my Keurig B70 still isn’t working after troubleshooting?
If you’ve followed all the troubleshooting steps and your Keurig B70 still isn’t working, it may require professional repair or replacement. Contact Keurig customer service at 1-866-901-BREW (2739) for further assistance. They will guide you through the next steps.
How can I prevent my Keurig B70 from clogging?
To prevent clogs and keep your Keurig B70 working smoothly, follow these tips:
- Regular Cleaning: Clean the K-Cup® holder, exit needle, and water reservoir regularly.
- Descale the Brewer: Descale your brewer every 3-6 months, especially if you have hard water, to prevent mineral buildup.
- Use Filtered Water: If possible, use filtered water to reduce mineral deposits that could cause clogs.
Why is there no water flowing through my Keurig B70?
If water isn’t flowing through your Keurig B70, it may be due to a clog in the system:
- Clogged Needle: Clean the exit needle to ensure water flows freely.
- Check the Water Reservoir: Ensure the reservoir is filled and properly seated.
- Priming the Brewer: If the LCD shows “PRIME,” follow the steps to clean and reseat the water reservoir.
Can I use a reusable K-Cup® pod in my Keurig B70?
Yes, the Keurig B70 is compatible with reusable K-Cup® pods. Just ensure that the reusable pod you are using is compatible with the size and design of the K-Cup® holder. Follow the instructions provided with the reusable pod for the best results.
What should I do if my Keurig B70 is leaking?
If your Keurig B70 is leaking, there could be a few reasons:
- Improperly Seated Reservoir: Check if the water reservoir is seated correctly and is not cracked or damaged.
- Damaged K-Cup® Holder: Inspect the K-Cup® holder for cracks or damage.
- Descale the Brewer: Mineral buildup in the brewer can sometimes cause leaks. Descaling may help fix this issue.
How often should I descale my Keurig B70?
You should descale your Keurig B70 every 3-6 months, depending on your water hardness. If you use hard water, you may need to descale more frequently. The descaling process removes mineral buildup that can affect the brewer’s performance.
Why does my Keurig B70 make a strange noise?
Strange noises can occur when air bubbles are trapped in the system or when there’s a clog. To fix this:
- Clean the Water Reservoir and Needles: A clogged needle or water reservoir could cause unusual noises.
- Prime the Brewer: Run a water-only brew without a K-Cup® to remove air bubbles and ensure proper water flow.
Can I fix my Keurig B70 myself, or do I need a technician?
Many common issues can be fixed by following the troubleshooting steps in your manual, such as cleaning the needles, checking the water reservoir, or descaling. However, if the issue persists, or if you suspect a more serious malfunction, it’s best to contact Keurig customer service for further guidance or professional repair.
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